What do the device states online, late and offline mean?
Each device has a status pill that tells you whether its board is talking to the platform right now. It is worked out from the last time a reading arrived from it, and it shows on Home and on the Devices page.
Before you start
Section titled “Before you start”- Role needed: any role.
- Where it is available: web.
How to get there
Section titled “How to get there”- Sign in (see How do I sign in to my farm?).
- Press Devices in the side menu. On a phone, it is in the bar at the bottom of the screen.
- The pill sits beside each device’s ID under “📡 Devices”. You also find it in the Devices strip on Home.
What does each state mean?
Section titled “What does each state mean?”| State | Meaning | Time since last reading |
|---|---|---|
| 🟢 online | The device is working and sending | up to 10 minutes |
| 🟡 stale | Later than expected; the minutes are shown | 10 to 30 minutes |
| 🔴 offline | Cut off from the platform; the minutes are shown | more than 30 minutes |
| ⚪ never reported | Registered but has never sent a reading | no readings |
| ⛔ suspended | Taken out of service for now | not counted |
What do I do for each state?
Section titled “What do I do for each state?”- stale: wait a few minutes, it may be a passing network delay.
- offline: check the board’s power and Wi-Fi.
- never reported: make sure the device ID on the page matches the firmware and that the key is right (see Add a device).
- suspended: resume it from its card if it was not meant to be stopped. See Edit or delete a device.
Common problems
Section titled “Common problems”The device looks online but the reading is old. The state follows the last reading that arrived, so check the last-sync time on Home.
An auto-added device shows “not in latest report”. It means the parent device no longer lists it in its latest report. The device and its history are kept on purpose, since it may just be powered off.
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